TERMS & CONDITIONS

TERMS & CONDITIONS

 

PRODUCTS

ORDER RESTRICTIONS:

  • All product sales are via the online shop or in person – Orders by phone are currently unavailable.
    (Please contact us by phone if you experience problems ordering online).

  • Minimum Order: £10

  • Minimum Order Trade: £50

  • Postage to UK only
    (Please contact us by email if you wish to place an order from outside of the UK).

POSTAGE COSTS:

Postage costs for products are currently calculated on a Flat Rate per item (or Local Pick-up free):

  • PRINT: £3.00

  • CARD: £0.10

All products will be posted by the most viable method, primarily 1st or 2nd Class Royal Mail and not by courier (unless otherwise notified). Processing & Postage time stated on Checkout is 3-10 days. This is to allow additional time for products which must be ordered and processed on demand. We will review postage times and costs regularly.

PROOF OF PURCHASE:

Paper receipts will not be sent with customer orders. Following the purchase of any products in the online SHOP – Customers should receive email correspondence:

a) Order Confirmation with Order Reference Number (4 digit).

b) PayPal Receipt with Receipt Number (16 digit). 

RETURNS:

Digital Dream Designs has an excellent track record for customer satisfaction. However, product returns may be accepted if within 14 days of purchase; and if proof is provided that goods are unsatisfactory or damaged. Return postage will be at cost to the customer. (Please contact us by phone to discuss any returns before posting). We wish for satisfied customers and appreciate your co-operation.

PACKAGING:

All products at Digital Dream Designs are created with respect for the local and wider environment. Packaging is minimal (please recycle packaging or re-use where possible). Greetings Cards may be supplied without cello wraps included on request (by email). This measure will help to minimize waste and impact on the environment. 

PRINT DESIGNS – FRAMING:

For hassle-free results, all Metal Prints are ready to wall mount and require no further finishing. All Prints on Satin Photo Paper are mounted on foamboard ready for framing. Please select a quality frame and choose wisely; also check if the print will fit well in the frame recess. Some cheaper frames may shed dust which can become trapped between the print and the frame’s glass; causing damage and a poor finish. Where possible seek the advice of a professional Print Framers.

Digital Dream Designs does not accept responsibility for any print damage caused by poor framing. Sorry we no longer supply framed prints or handmade wooden frames.

 

SERVICES

BOOKING & PAYMENT:

For Photoshop Courses and One-To-One sessions, booking and payment should be made in advance via the online SHOP pages. Minimum payment for Photoshop One-To-One service is £25.00. 

PROOF OF PURCHASE:

Paper receipts will not be sent out to customers. Following the booking of any course or service in the online SHOP – Customers should receive email correspondence:

a) Order Confirmation with Order Reference Number (4 digit).

b) PayPal Receipt with Receipt Number (16 digit). 

CANCELLATION:

Both the tutor Lee Spencer-Fleet and students are obliged to give at least one week’s notice of cancellation unless in exceptional circumstances. In the event of cancellation by the student – No additional fee will be incurred and the course / session(s) may be rearranged at a mutually agreeable date (where possible). All courses run subject to demand – In the event of cancellation by the tutor, students will be offered an alternative course date.

HEALTH & SAFETY:

Students are expected to take due care with regard to their own personal health & safety whilst in the studio and on site; and to take responsibility for the safekeeping of their possessions.

COPYRIGHT:

Students must retain any tutor files / resources supplied (including online resources in future) for their own personal use in association with the specific course or session which they have purchased. Permission will not granted for students to redistribute, publish or share with third-parties files / resources unless otherwise discussed and agreed in writing.

Similarly all student files / resources shall be protected by general copyright; the tutor Lee Spencer-Fleet will not redistribute, publish or share with third-parties unless otherwise discussed and agreed in writing ie where digital files are suitable for the online Student Showcase pages.

COURSE AGREEMENT (Adult Learners):

Students may be required to sign a Course Agreement Form, including the above Terms & Conditions.

ALL RIGHTS RESERVED © digitaldreamdesigns.uk 2014